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FAQ
What is your turnaround time?
We apply 12 hours turn around for photo-enhancement, items removal, day to dusk and 24 hours for the rest of services. In case you are expecting a rush turnaround, please notify us.
How can I send orders to Imagtor for processing?
Our Customer Service Team at [email protected] will create an account for your own in our platform.
What if I am not satisfied with the output Imagtor processed?
In case you receive any output which does not meet SLA-quality, please feedback to our CSO and we will redo and deliver this (unlimited redo) within 4 hours of working for 12 hours of turn around services and 12 hours for the rest of services.
How do I know when my order is being processed?
Our Customer Support team will send you notification email about your order status with Imagtor (time in and time out).
Do you offer bulk discount?
Imagtor always have bulk discount for our valued customer. Please tell us to have bulk discount if you have high monthly volume output.
How can I pay for the service?
We mainly accept Bank transfer and online gateway OnePay for fulfilling your payment with Imagtor.
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