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PRIVACY POLICY

Last updated: January 2026

This Privacy Policy explains how Imagtor collects, uses, stores, and protects personal information when you visit or use our website, products, and services. We value privacy in the traditional sense, clear rules, clear responsibilities, and respect for user trust.
By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect information in a straightforward and limited manner, only when it serves a clear business or service purpose.

1.1 Information You Provide to Us
Name, email address, phone number, and company details when you fill out forms or contact us.
Payment and billing details when you purchase a service.
Any information you voluntarily submit through messages, uploads, or support requests.

1.2 Information Collected Automatically
IP address, browser type, operating system, and device information.
Pages visited, time spent on the site, referring URLs, and interaction data.
Cookies and similar tracking technologies, as described below.

1.3 Information from Third Parties
Analytics providers such as Google Analytics.
Advertising or marketing platforms used to measure campaign performance.

2. How We Use Your Information
We use personal data for practical, legitimate purposes only:
To provide, operate, and maintain our website and services.
To process transactions and manage billing.
To respond to inquiries and provide customer support.
To improve website performance, content, and user experience.
To send service-related emails, updates, or marketing communications, when permitted.
To comply with legal obligations and enforce our terms.
We do not sell personal data. That practice has never aligned with our values.

3. Cookies and Tracking Technologies
Cookies help websites function properly. We use them for:
Essential website functionality.
Analytics and performance measurement.
Marketing and remarketing, where applicable.
You can control or disable cookies through your browser settings. Some features of the website may not function properly without them.

4. How We Share Information
We only share personal information when necessary:
With trusted service providers who assist in operating our website and services.
With payment processors to complete transactions securely.
When required by law, regulation, or legal process.
To protect the rights, property, or safety of Imagtor, our users, or others.
All third parties are required to handle data responsibly and in accordance with applicable privacy laws.

5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
When data is no longer needed, it is securely deleted or anonymized.

6. Data Security
We take data security seriously and follow established industry practices:
Secure servers and access controls.
Encryption where appropriate.
Regular monitoring for unauthorized access or misuse.
No system is perfect, but we work consistently to protect your information.

7. Your Rights
Depending on your location and applicable laws, you may have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your personal data.
Object to or restrict certain data processing activities.
Withdraw consent for marketing communications.
To exercise these rights, contact us using the details below.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies carefully.

9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on this page with a revised effective date.
Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle personal data, please contact us.

FAQ

What is your turnaround time?

We apply 12 hours turn around for photo-enhancement, items removal, day to dusk and 24 hours for the rest of services. In case you are expecting a rush turnaround, please notify us.

How can I send orders to Imagtor for processing?

Our Customer Service Team at [email protected] will create an account for your own in our platform.

What if I am not satisfied with the output Imagtor processed?

In case you receive any output which does not meet SLA-quality, please feedback to our CSO and we will redo and deliver this (unlimited redo) within 4 hours of working for 12 hours of turn around services and 12 hours for the rest of services.

How do I know when my order is being processed?

Our Customer Support team will send you notification email about your order status with Imagtor (time in and time out).

Do you offer bulk discount?

Imagtor always have bulk discount for our valued customer. Please tell us to have bulk discount if you have high monthly volume output.

How can I pay for the service?

We mainly accept Bank transfer and online gateway OnePay for fulfilling your payment with Imagtor.

CONTACT US NOW TO GET 10% DISCOUNT!

NGHI LUC SONG – IMAGTOR SERVICES JOINT STOCK COMPANY

Mã số thuế: 0107317899

Address: 14 Nguyen Canh Di, Dinh Cong Ward, Hanoi, Vietnam

WhatsApp: +84 24 3878 2888

Email: [email protected]