At Imagtor, we firmly believe that everything is possible and a good business model is one that can create profitability while also can create social changes and impacts. Launched in 2016, Imagtor is a fast-growing socially responsible enterprise based in Hanoi, currently providing photo/video data processing and IT solutions in real estate marketing to worldwide partners. Imagtor is home to 35 staffs with over 50% are from disadvantaged community in Vietnam. We are looking for more talents to join aboard to go far together with us.

CUSTOMER SERVICE TEAM LEADER

Vacancy: 01

1.    Why Imagtor
-    Interesting and dynamic SRE/Start-up working environment challenge
-    Multi-cultural and international business theme
-    Transparency, creativity, and staff-oriented environment: staff retreat weekend and team building activities
-    Valuable practical experiences from management team and multi-cultural/expertise advisory board
-    Educational bonus/opportunity to join corporate/industry training
-    Competitive base salary and attractive bonus/benefit package available
-    Half-yearly review with salary change and promotion opportunities
-    Free snacks/food/drink available
   
2.    Job Responsibilities 
a.    As a team leader, you will:
-    Directly lead/support/supervise a current team of 03 customer service staffs to ensure the best quality customer service experience to global partners, 24/6
-    Be knowledgeable and stay updated with company’s services and workflow
-    Directly involve in handling major customer issues/incidents if needed
-    Be inquisitive/Be a trainer: research and update  with the latest industry knowledge for customer service/success

  • Apply to improve/develop the customer service procedures, policies and standards 
  • Provide trainings to staffs to deliver a high standard of customer service

-    Report directly to Business Development manager. You are expected to propose, feedback and are assigned by BD manager to executive improvement initiatives and tasks
 

b.    As a customer service representative, you will (support):
-    Monitor customer service email and Skype account, filter all incoming requests, and distribute to the right person/department 
-    Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time 
-    Follow up pro-actively with production or related department to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates…
-    Update customer requirement, information with related person/department

 

c.    As a staff at Imagtor, you will:
-    Be expected to contribute feedback, idea to improve company’s overall policies and standards, and to grow as a for-profit social business.
-    Be an honest salesman to spread Imagtor’s social story and vision, and attract more like-minded and talented people to join its cause

3.    Requirements and Skills
-    University or higher degree/background in English, Marketing and Business Administration or relevant experiences
-    At least 2 years of experience (experience as a team leader/manager is a bonus) in front office/customer service or Marketing
-    Excellent English and communication skills
-    A highly responsible, inquisitive, detail oriented, and self-motivated individual with a professional and growth mindset
-    Good command in Microsoft Office tools

4.    Time and Duration:
-    Working hour: 8.30 am – 17.30 pm, Monday – Friday, Saturday morning
-    Trial period: 2 months 

5.    Contact
Candidate can send all the following mandatory documents (via email) to:
hr@imagtor.com

Subject: Imagtor CS Leader | Your name
-    One Doc/Docx CV (not pdf nor jpeg) with at least 2 contacts for reference
-    One short introduction about yourself, your short-term and long-term objectives
-    One 2-week available time schedule

(*) Imagtor HR executive may contact you via phone for a quick interview 

If you have any questions, please don’t hesitate to contact us at: 
hr@imagtor.com
Phone office:  0466 666 128